All ZWILLING J.A. HENCKELS products are fully guaranteed against defects in materials and/or craftsmanship. The ZWILLING J.A. HENCKELS' warranty does not cover wear from normal use or any damage resulting from use other than the intended purpose.
Wood products (including wood handle knives) are not covered by the J.A. HENCKELS' warranty, as wood is a natural element and thus cannot be guaranteed.
Any product that is felt to be defective needs to be returned to the address below for inspection. Defective items will be repaired or replaced with similar item at the option of ZWILLING J.A. HENCKELS.
Please wrap carefully to ensure points or edges do not cut through mailing carton. Be sure to include your full mailing address (no post office box numbers please). USA consumers only
ZWILLING J.A. HENCKELS, Inc.
Att: Consumer Service
171 Saw Mill River Road
Hawthorne, New York 10532
Included with the knives should be the following information:
- Full Name
- Full Mailing and Email Address
- Daytime Phone Number
- Description of the knives (Example: "Four Star 4" Parer)
ZWILLING J.A. HENCKELS will examine the knives and if there is a manufacturers defect you will be sent a replacement. Replacements take 4 to 6 weeks. If you would like to speak to someone at ZWILLING J.A. HENCKELS regarding the knives, you should call Consumer Service at 1-800-777-4308 between 9:00am and 5:00pm eastern standard time.