Thank you for inquiring about your Zwilling J.A. Henckels LLC product. You will be pleased to know that all merchandise distributed by Zwilling J.A. Henckels is fully guaranteed against defects in materials and/or craftsmanship.
The Zwilling J.A. Henckels warranty does not cover wear from normal use or any damage resulting from use other than the intended purpose.
Wood products (including wood handle knives) are not covered by the warranty as wood is a natural element and thus cannot be guaranteed.
Defective items will be repaired or replaced with similar items at the discretion of Zwilling J.A. Henckels LLC
If you believe your product contains a defect, please return to:
Zwilling J.A. Henckels LLC
171 Saw Mill River Road
Hawthorne, New York 10532
Attn.: Consumer Relations Department
To comply with the U.S. Postal regulations, items must be wrapped to
protect their point and edges from cutting through the box or padded
envelope in which they are mailed. Please provide your name, address,
email and phone number inside of your packaging. Do not include a P.O.
Box address as we are unable to ship to it.
Our Consumer Relations Specialist will inspect your product. If it is determined that there is a defect in manufacturing, we will gladly send a replacement
Please allow 4 to 6 weeks for inspection and replacement.
Inquiries regarding your return can be addressed to firstname.lastname@example.org